Casino Days Problems: KYC Rejections, Pending Withdrawals and Missing Bonuses

Most players notice the same thing first: a screen keeps asking for a document that was already uploaded, and the cause is usually a file that is blurred, cropped or older than the address it should prove. A withdrawal that never moves past pending tends to share the same root: a check the system cannot complete on its own.

Identity verification that stalls or gets rejected

The player uploads a passport or proof of address and the status goes back to pending or shows a rejection without a clear reason. These are the usual reasons a check does not clear.

• The photo is cut off, held at an angle or has a glare across the text.
• The name on the document does not match the name on Casino Days in spelling or order.
• A proof of address shows an address the player has since left.
• The file format is one the upload form does not accept.
• A document has expired or the address paper falls outside the accepted age window.

1. Take the photo again on a flat surface with even light and all four corners in frame.
2. Put the document beside a plain background so the edges are visible.
3. Photograph every page the form asks for, including the back where one exists.
4. Match the spelling on the account to the spelling on the document letter by letter.
5. Use a recent bill or statement that shows the full name and full address.
6. Scan rather than photograph when the phone camera distorts the text.
7. Upload one file at a time and wait for the status to change before adding the next.
8. Keep the original file on the phone or computer until the check is passed.
9. Reopen the verification page after a fresh login so the upload form loads the newest version.

Contact support when a document has been rejected twice with no reason given, or when the upload form fails on a file that meets every rule above.

Withdrawals that stay pending longer than expected

The balance shows the requested sum as pending, the money has left the available balance, and nothing arrives. Several things can hold a payout at this stage.

• The identity check is still open, so the payout waits for it.
• A bonus is still attached to the balance and its play conditions are unfinished.
• The payout method is different from the one used to deposit.
• The account holds more than one balance, and the request came from the wrong one.
• A bank or payment provider is holding the funds after release.

1. Open the account history and confirm the withdrawal is listed as pending rather than cancelled.
2. Check the verification status on the same page before doing anything else.
3. Clear any unfinished bonus conditions or let the bonus expire before requesting again.
4. Send the payout to the same method used for the deposit where the form allows it.
5. Make sure the payout details are complete, including any reference the provider needs.
6. Cancel the request and submit it again only when the first one is clearly stuck.
7. Log in from the phone browser rather than a saved tab, so the balance refreshes.
8. Keep a screenshot of the pending entry with its reference number.

Contact support when the payout has stayed pending after the identity check passed and the bonus conditions are finished.

Welcome bonus or free spins that never arrived

The player registers, makes a qualifying deposit, and the extra balance or the free spin counter stays at zero. These are the common causes.

• The deposit was made before the bonus was selected, so it did not count.
• A bonus code was typed with an extra space or the wrong case.
• The player had an earlier account or had already claimed the welcome offer.
• The deposit method used does not count toward the offer.
• The games that carry the free spins were opened before the spins were loaded.

1. Open the bonus section of the account and confirm the offer appears as claimed or active.
2. Compare the deposit entry with the moment the offer was selected.
3. Re-enter a bonus code by typing it rather than pasting it.
4. Choose the offer on the deposit screen before confirming the payment.
5. Check that the payment method used is one the offer accepts.
6. Log out and back in so the bonus balance and spin counter reload.
7. Open the qualifying games from the bonus section itself, not from the general lobby.
8. Note the order in which the spins are used, since some offers release them in batches.
9. Keep the confirmation message that appeared when the deposit was made.

Contact support when an offer was claimed correctly, the deposit qualified, and nothing appears in the bonus balance after a fresh login.

Deposits taken by the bank but missing from the balance

The bank statement shows the payment as completed while the casino balance shows nothing new. The money is rarely lost at this point.

• The payment is authorised but still travelling between the provider and the casino.
• The deposit landed on a bonus balance instead of the cash balance.
• The payment was sent to an old account or a duplicate registration.
• The provider flagged the payment for a routine review.
• The page was closed before the confirmation screen loaded.

1. Refresh the balance in the phone browser and log in again from a fresh session.
2. Look at both the cash balance and any bonus balance before assuming a miss.
3. Open the transaction history and find the deposit entry with its reference.
4. Match the reference to the entry on the bank statement.
5. Check that the account number in the payment details matches the one now in use.
6. Wait for the payment to settle before sending the same deposit twice.
7. Save a screenshot of both the bank entry and the transaction history.
8. Send the reference number to Casino Days with a short description of what happened.

On Casino Days the deposit history and the balance sit on separate screens, so compare both before contacting anyone about a missing payment. Contact support once the bank entry is confirmed and no matching entry appears in the history after a fresh login.

Quick Reference

The table pairs each problem with the cause seen most often and the first thing worth checking.

The identity row explains why a payout can stall even when the request itself was correct, so the verification status deserves the first look. For the pending row, a finished bonus is not always the same as a removed one, and a bonus that still sits on the balance keeps holding the payout. The bonus row points at order of actions rather than at a fault in the offer itself. In the deposit row the bank reference is what lets support trace the payment, so note it before opening a chat. The last row is separate from the deposit row because the spins can be missing while the deposit bonus arrived in full. Players who keep each confirmation and reference in one place move through every row faster.

Before any payment, select the offer, confirm the document uploads are clean and in date, and finish verification, then keep every confirmation and reference together — the account and payment details stay consistent across Casino Days, so a single tidy record removes most of the confusion.